I call Applecare a lot, you know, for Mac help.  And when I called weeks ago Tim from California was on the other end. july 24 2007

The guy spent an hour and a half answering my sheet of questions, guided me through Final Cut (hello keyframing), and taught me that Streamclip is the way to go.  Without his help it would’ve taken me forever to figure this stuff out.

And until tonight I didn’t realize how rare Tim is… because the guy I just had on the line said, “Keri, this is not a Final Cut hotline” and hung up.